Associate Engineer, IT Eng System Mgr
Core
Provide 24/7 rotational on-call support, troubleshoot operational issues, and deliver technical support for IT operations across operating systems, security tools, applications, servers, laptops, desktops, software, and hardware.
Role type
Associate Engineer, IT Engineering System Manager
Builds
Scalable process and technology improvements for engineering tools, services, and operational workflows
Domain
IT Operations / Infrastructure
Required skills
Linux, Windows, Ansible, Kubernetes/OpenShift, RH Satellite, Zabbix, AWS, Azure, GCP, Jenkins, CI/CD, Generative AI, Microsoft Copilot
Preferred skills
AI-enabled productivity tools, automation scripts, analytics dashboards, intelligent monitoring solutions
Technologies
Linux, Windows, Ansible, Kubernetes/OpenShift, RH Satellite, Zabbix, AWS, Azure, GCP, Jenkins, Microsoft Copilot, Generative AI
Responsibilities
Support essential IT operations across operating systems, security tools, applications, servers, laptops, desktops, software, and hardware; Provide 24/7 rotational on-call support, ensure SLA compliance, classify incidents accurately, communicate ticket status, and manage escalations; Troubleshoot operational issues, perform incident and problem management, identify root causes, and deliver technical support; Monitor system performance, review logs, perform trend analysis, and take proactive actions to improve uptime, solution health, and operational reliability; Identify, design, and implement scalable process and technology improvements; Apply AI-enabled ways of working including Microsoft Copilot, Generative AI, automation, analytics, and AI-assisted troubleshooting; Use AI responsibly by validating AI-generated outputs, protecting confidential information, following security and compliance requirements, and supporting Responsible AI principles; Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments.
Seniority
Entry-level (0 years experience), hands-on IC
