Disability Intake Specialist WBI
Core
Provide support to the call center with timely, accurate, and customer-focused claim information for disability and leave claims, gathering information to perfect claims and document the system.
Role type
Disability claims intake specialist
Builds
Disability and leave claim documentation and processing
Domain
Insurance / Claims administration
Deliverable
client delivery
Required skills
Data entry, Customer service, Documentation, Critical thinking, Attention to detail, Product knowledge (STD/LTD)
Preferred skills
Contract experience, College degree, Coding integrity
Responsibilities
Solicit information from various sources to document new and ongoing claim submissions, Record summaries of information exchanged in the claim system with high accuracy, Process incoming documents with high coding integrity and distribute immediately, Issue timely and accurate claim acknowledgement correspondence, Apply sound judgment to identify issues and determine appropriate solutions, Work as a team to support one another through flexibility and collaboration