Senior Staff Engineer, Customer Quality
Core
Establish close relationships with data center customers, lead quality communications, drive internal resolutions for reported problems, and act as the voice of the customer to internal teams.
Role type
Senior Staff Customer Quality Engineer
Builds
Customer satisfaction and product reliability for data center clients
Domain
Semiconductor hardware engineering (SoCs, PMICs, RF)
Deliverable
client delivery
Required skills
Hardware engineering, customer communications, supplier issue resolution, technical leadership, cross-functional coordination, root cause analysis, risk assessment, corrective action planning
Preferred skills
Digital SoCs, PMICs, RF, semiconductor devices, process/packaging debugging, technical business communications, supplier management, team leadership
Technologies
Digital SoCs, PMICs, RF, semiconductor devices
Responsibilities
Lead conference calls and face-to-face meetings with customers regarding quality issues; track and report customer quality metrics; coordinate and participate in customer audits; interface with customers, integrators, and partners onsite for problem solving; craft customer presentations on containment, root cause, risk assessments, and corrective actions; work cross-functionally to assess product risk and drive continuous improvement.
Seniority
Senior Staff, independent contributor with supervision of others
