Technical Customer Success Expert
Core
Post-sales technical expert helping customers implement and integrate HP's Digital Solutions, specifically DEX and endpoint security.
Role type
Senior post-sales technical customer success specialist
Builds
HP software solutions for enterprise IT environments
Domain
Enterprise IT, Endpoint Security, Endpoint Management
Deliverable
product features
Required skills
Windows endpoint management, Azure Intune, SCCM, PowerShell, service delivery, stakeholder management, technical documentation, CRM management
Preferred skills
Endpoint solution architecture, software deployment tools
Technologies
Microsoft Windows, Azure, Intune, SCCM, PowerShell
Responsibilities
Serve as the customer's post-sales HP Digital Solutions expert; Assist customers in implementing and integrating HP software solutions; Ensure HP products are properly integrated with existing customer tool sets; Act as the customer's voice internally regarding feature requests and support issues; Establish a regular cadence with customers to ensure value realization; Deliver product training to partners and stakeholders; Provide technical management and escalation for issue resolution; Document customer activity within the CRM.
Seniority
Senior, hands-on IC