Quality Assurance Manager (Security, Parking, Janitorial)
Core
Conducts field audits of parking, security, and janitorial locations to ensure service standards, staffing, and operational procedures are met.
Role type
Field Quality Assurance Manager
Builds
Operational compliance and service quality for parking, security, and janitorial facilities
Domain
Property Management / Facility Services
Deliverable
dashboards & analysis
Required skills
Field inspection, audit execution, equipment troubleshooting, attendance monitoring, incident escalation, vehicle operation, documentation, safety hazard identification, cleanliness evaluation
Preferred skills
Customer service, call center experience, parking operations, security operations, janitorial operations
Technologies
Parking systems, CCTV systems, ticketing platforms, mobile devices, intercom systems
Responsibilities
Conduct scheduled and unannounced audits of assigned locations; Access and manage parking systems including basic troubleshooting; Monitor employee clock-ins and report attendance issues; Review security patrol checkpoint activity; Escalate emergency situations and critical incidents; Complete checkpoint scans, audit checklists, reports, and photographs; Verify employee presence and uniform compliance; Evaluate site conditions for cleanliness, safety, and security; Test parking equipment and intercom systems; Perform light spot cleaning and minor corrective actions; Communicate operational concerns to management; Maintain detailed records of audits and corrective actions.
Seniority
Mid-level, hands-on IC