Regional Field Technician
Core
Provide onsite and remote technical support, installation, commissioning, and troubleshooting for PARCS hardware and software (parking access and revenue control systems) for customers in Michigan and northern Indiana.
Role type
Senior Field Technician (Hardware/Software Integration)
Builds
Parking access and revenue control systems for commercial and transportation clients
Domain
Transportation / Parking Management / Security
Required skills
Hardware troubleshooting, network diagnostics, OS configuration, database management, RMA processing, preventative maintenance, customer relationship management, documentation creation, project testing oversight
Preferred skills
Software/firmware environment experience, parking industry knowledge, competitive solution evaluation
Technologies
Operating systems, databases, scripts, firewalls, networking tools, word processors, spreadsheet programs
Responsibilities
Troubleshoot system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, perform onsite installation and commissioning, develop and oversee test plans, maintain support documentation, provide remote technical support, inspect third-party on-site activities
Seniority
Mid-to-Senior, hands-on IC