Will Call Customer Service Rep (CRL)
Core
Will Call Customer Service Representative handling in-person and remote customer service, order processing, and payments for architectural glass and building products.
Role type
Customer Service Representative
Builds
Customer service interactions and order fulfillment for C.R. Laurence products
Domain
Manufacturing / Distribution / Architectural Glass
Required skills
Customer service, Order processing, Payment handling, Telephone communication, Face-to-face interaction, Customer database management, Time management, Multi-tasking, Critical thinking, Mathematical calculations
Preferred skills
None stated
Technologies
None stated
Responsibilities
Process over-the-counter, phoned, faxed, and e-mailed orders; Receive and process payments; Answer multi-line telephone; Maintain customer database records; Handle difficult customer situations professionally
Seniority
Entry-level