Senior Change Manager
Core
Modernize and scale change enablement programs for data center operations, shifting from centralized/manual to decentralized/risk-based models to improve reliability and throughput.
Role type
Senior Change Manager (Data Center Operations)
Builds
Decentralized change governance frameworks, risk-based controls, and audit-ready documentation for data center infrastructure.
Domain
Data Center Operations / IT Service Management
Required skills
Change management program design, ITIL change practices (Standard/Normal/Emergency), governance framework design, risk assessment, policy writing, stakeholder alignment, data-driven process improvement
Preferred skills
ITIL certification, decentralized governance model implementation
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Responsibilities
Define and maintain policies for Standard, Normal, and Emergency changes; Establish decision rights and escalation paths; Design risk-based frameworks with go/no-go criteria; Develop MOP/SOP standards and checklists; Facilitate review and approval for high-risk changes; Monitor adherence to change controls; Track and report program metrics; Participate in post-change reviews; Deliver training and adoption support
Seniority
Senior, hands-on IC
