Product Support Specialist for SaaS Platform
Core
Troubleshoot product issues, find workarounds, and manage complex customer problems requiring human judgment when AI cannot resolve them.
Role type
Product Support Specialist
Builds
Customer support workflows and issue resolution for a SaaS platform
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
product troubleshooting, workarounds, technical problem-solving, customer communication, collaboration with technical teams
Responsibilities
Answer complex customer questions, troubleshoot product problems, find workarounds, keep customers informed during outages, escalate technical issues to specialists
