Director, Resolution Services
Core
Setting strategic direction, operating model, and governance for the Resolution Services organization to drive enterprise customer experience outcomes.
Role type
Director, Resolution Services
Builds
Enterprise customer experience outcomes via issue resolution and operational processes
Domain
HR Services / Customer Support
Deliverable
dashboards & analysis
Required skills
Strategic planning, Organizational governance, Budget management, Team leadership, Process improvement, Stakeholder management
Responsibilities
Establish strategic vision and roadmap for Resolution Services; Define governance frameworks and performance standards; Lead managers and professional teams; Advise senior leaders on operational risk and trends.
Seniority
Director, strategic leadership
