User Success Manager
Core
Help users get started, troubleshoot technical problems, and build a community around Imbue's open AI agent products.
Role type
Technical User Success Manager
Builds
Onboarding resources, documentation, workshops, and community spaces
Domain
AI agents / Open source software
Deliverable
product features
Required skills
Technical troubleshooting, product intuition, community building, translating technical concepts, feedback loop management
Preferred skills
Developer relations experience, solutions engineering background, building systems for scaling support
Technologies
Imbue Studio, Bouncer, Sculptor, mngr, Vet, Offload, Latchkey, Darwinian Evolver
Responsibilities
Work directly with users to get them set up and troubleshoot technical problems; Build deep relationships with engaged users to understand goals and workflows; Create onboarding, documentation, examples, and workshops; Build and grow the user community online and in person; Develop a tight feedback loop between users and product/engineering teams; Find and tell stories about user success cases; Build systems and processes to support a larger community
