Data Analyst V (6347)
Core
Analyze customer experience and support data for Reality Labs to uncover insights and improve customer satisfaction across the end-to-end journey.
Role type
Senior IC data analyst (customer experience & predictive analytics)
Builds
Customer segmentation models, predictive analytics, NLP insights, and metric scorecards for digital and AI-powered support channels.
Domain
Technology / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
SQL, Python or R, statistical modeling, predictive analytics, machine learning, NLP, Generative AI/LLMs, customer segmentation, clustering
Preferred skills
Master's or Ph.D. in quantitative field, CX/VoC metrics (NPS, CSAT), consumer electronics/retail domain, ML libraries (Pandas, scikit-learn, TensorFlow, PyTorch), Meta or large tech company experience
Technologies
SQL, Python, R, Pandas, scikit-learn, TensorFlow, PyTorch, LLMs, AI agents
Responsibilities
Analyze large datasets to identify customer experience trends and pain points; Synthesize signals from surveys, digital analytics, and support interactions; Apply statistical modeling and NLP to support conversations; Develop segmentation and clustering models; Integrate feedback with transactional data to identify satisfaction drivers; Design and launch metric scorecards; Quantify business impact and ROI of CX initiatives; Automate workflows using Generative AI tools.
Seniority
Senior, hands-on IC
