Dispute Resolution Coordinator
Core
Coordinate internal and external dispute resolution matters for life insurance customers to ensure timely, fair, and transparent outcomes.
Role type
Dispute Resolution Coordinator
Builds
Fair complaint outcomes and improved dispute management processes
Domain
Financial Services / Life Insurance
Deliverable
client delivery
Required skills
Complaint handling, Regulatory knowledge (ASIC RG271, LICOP, AFCA), Analytical thinking, Customer advocacy, Attention to detail
Preferred skills
Life insurance product knowledge, Experience in customer resolution
Responsibilities
Support management of complex internal and external customer complaints, Coordinate IDR and EDR matters, Identify complaint trends and improvement opportunities, Support quality assurance and regulatory compliance, Partner with colleagues on complex matters, Maintain accurate complaint reporting
Seniority
Individual Contributor