Player Experience Specialist (AI & Automation)
Core
Support players through a fantasy sports ticketing platform, investigate account issues, and drive automation initiatives to reduce ticket volume.
Role type
Customer Support Specialist (AI & Automation)
Builds
Automated support responses, chatbot improvements, and Help Center content for a fantasy sports marketplace.
Domain
Fantasy sports gaming / Digital collectibles
Required skills
Customer support operations, AI tool experimentation, Zendesk administration, SQL, English (C1), French (C1), problem-solving, bug reporting
Preferred skills
No-code/low-code tools, scripting, LLM tools, football knowledge
Technologies
Zendesk, AI tools, SQL, No-code/low-code platforms
Responsibilities
Support players via ticketing platform, investigate account issues, maintain service standards (CSAT/response times), escalate complex issues, identify patterns for automation, collaborate with tech teams on tooling, report bugs to Product/Engineering, share player feedback for product reviews
Seniority
Early-career to Junior
