Global QI (Quality Insights) Associate Manager (CL8)

What You’ll Do

The Global Quality Improvement Lead is responsible for building and maintaining the operational requirements for Regional QI and Hybrid QA Leads to execute on their daily rhythms, manage the accountability systems for those daily rhythms, and be the primary point of contact for program reporting and communication. The Global QI Lead is the key operational owner for Quality Improvement program success.

Voice of Customer/Voice of Seller insights

Deliver on global insights based on call data

Leverage the right tools for accurate assessment of call data

Measure adoption of sales motions at a weekly cadence, produce trend analyses at the end of sales motion period

Produce clear “so what” narratives for leaders with key findings

Ensure high quality analysis and reporting from regional QI and hybrid QA leads

Track and ensure OKR completion for global QI+QA leads

Performance Improvement Analyses

Deliver on a quarterly Global Performance Improvement Analysis

Build out appropriate QA-metric tracking systems and dashboards for regular review and analysis

Identify new QA metrics and adapt tracking mechanisms as needed

Identify which behaviors, cohorts, or roles signal the need for enablement or sales manager intervention using a high level of data capture and data analysis capability.

Separate signal from noise: control for basic confounds where possible (tenure, book size, segment, seasonality) and communicate limitations appropriately.

Identify factors for AI scorecard improvement during evaluation periods

Own the QISESales Leadership Flywheel

Communicate behaviors, cohorts, or roles that require enablement or sales manager intervention clearly and effectively

Develop ongoing measurement systems to measure success of the flywheel

Ensure timely and clear presentation of quality improvement priorities

Stakeholder Collaboration & Change Enablement

Maintain documentation for scorecard definitions, reporting templates, dashboards, and AI agents

Partner with Sales Enablement in motion adoption, general performance improvement

Contribute to PMM needs with product adoption focus areas and call context

Consult with Sales Strategy and Operations for shared tooling and resource management

Collaborate closely with executive leadership to align regional initiatives with Global QI parameters

Manage any project requests or project management documentation and tracking mechanisms

Gong Management

Manage Gong platform for AI agents, trackers, initiative boards, and AI scorecard tooling

Stay current with Gong updates and impacts to daily operations for Sales Managers and Quality Control Leads.

Innovate platform usage within daily operating rhythms

8+ years of experience, including:

3+ years of sales or sales management experience, preferably in the ad tech, digital advertising or digital marketing industry

4+ years of QA experience

Previous management experience

Strategic selling experience

Exceptional communicator with proven ability to present program performance clearly to senior leadership across global regions

Experienced people manager comfortable leading multiple managers across distributed regions

Strong problem solver who identifies gaps, develops recommendations, and drives solutions to completion

Highly organized with the ability to manage complex projects and navigate competing priorities

Analytically fluent; able to interpret data and communicate findings clearly to varied audiences

Ability to convert findings into actionable improvements and strategic upleveling

Demonstrated ability to influence cross-functional stakeholders and advise leadership on strategic QA priorities

Self-directed and resourceful; thrives in fast-moving environments and delivers results without waiting for direction

Business fluency in English

High comfort with ambiguity; able to build scalable solutions in evolving, undefined spaces

Strong attention to detail

Experience with Salesforce, Gong, and Medallia

Familiarity with virtual sales organization environments