Knowledge Management Writer
Core
Review, update, and create high-quality knowledge articles for internal teams and external customer self-service needs.
Role type
Knowledge Management Writer
Builds
Internal and external knowledge base content
Domain
Human Resources / SMB Services
Required skills
Technical writing, Knowledge Base management, Content editing, Simplification of complex concepts, Project management, MS Office Suite, Salesforce Lightning
Preferred skills
Generative AI tools (Copilot, ChatGPT), AI for content quality checks, AI for summarizing inputs
Responsibilities
Review and maintain knowledge articles, Collaborate with SMEs and Legal teams, Monitor documentation backlog, Publish approved articles, Maintain weekly KM reports
Seniority
Mid-level, hands-on IC