Senior Delivery Manager
Core
Manage and optimize the end-to-end process of software delivery and release management to ensure seamless integration, rapid deployment, and unwavering quality for cloud contact center software.
Role type
Senior Delivery Manager (Release Management)
Builds
Cloud contact center software products and features
Domain
SaaS / Cloud Contact Center
Deliverable
production ML models | product features
Required skills
Release lifecycle management, CI/CD pipeline orchestration, cross-functional team leadership, strategic planning, risk mitigation, stakeholder communication, process improvement, KPI tracking, change management, version control
Preferred skills
Metrics-driven process refinement, automation of release processes
Technologies
Jira, GitLab, Launch Darkly
Responsibilities
Define and implement release schedules; coordinate activities of development, QA, operations, and support teams; prioritize content for releases based on business objectives; identify risks and develop mitigation strategies; serve as main point of contact for stakeholders; analyze release effectiveness and drive process improvements; manage release management toolkit and optimize for efficiency.
Seniority
Senior, hands-on IC with strategic leadership