Senior Release Manager
Core
Strategic leader owning enterprise-wide release strategy, governance, and execution for a mission-critical SaaS customer interaction management platform.
Role type
Senior IC Release Manager
Builds
Enterprise-scale SaaS releases for customer interaction management
Domain
SaaS / Customer Experience Management
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise release strategy, SDLC governance, CI/CD pipeline management, risk assessment, cross-functional leadership, ITIL Change Management, automation tooling, stakeholder alignment
Preferred skills
Background in software engineering, DevOps, or QA/testing
Technologies
CI/CD pipelines, cloud-based deployment strategies, microservices, monolith architectures
Responsibilities
Own and evolve enterprise release management strategy and governance frameworks; Lead planning and execution of complex, large-scale SaaS releases; Serve as primary release authority for go/no-go decisions; Partner with Engineering, Product, QA, and Security to align dependencies; Drive continuous improvement of release processes and automation; Oversee testing strategies and environment readiness; Champion ITIL-aligned Change and Problem Management practices; Lead early customer access and beta programs; Mentor Release Managers and cross-functional teams; Act as senior escalation point during release incidents.
Seniority
Senior, hands-on IC