Claims Quality Assurance Manager
Core
Conducting comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks, identifying trends, and recommending corrective actions to enhance claims performance.
Role type
Claims Quality Assurance Manager
Builds
Claims handling processes and governance standards for Hiscox's diverse insurance products
Domain
Insurance (Lloyd's London Market)
Deliverable
dashboards & analysis
Required skills
Claims Quality Assurance review handling, Lloyds London Market knowledge, cross-functional team collaboration, complex issue analysis, commercial awareness, team supervision and coaching
Preferred skills
Influencing and negotiating, strategic account reviews, continuous improvement culture promotion
Technologies
Claims management systems, data reporting tools
Responsibilities
Conducting and overseeing Quality Assurance Audits (Internal & TPA), undertaking regular re-review of assessor reviews for calibration, producing regular reporting to claims management, recommending improvements for policies and processes, maintaining understanding of legal and regulatory environment
Seniority
Manager, hands-on IC with team supervision