QTP Lead (Quality, Training & Process)
Core
Ensuring quality governance, process stability, and controlled implementation of change within Operations to maintain delivery performance and compliance.
Role type
Lead, Quality, Training & Process (Operations)
Builds
Operational processes, quality frameworks, and training enablement for service delivery teams
Domain
Business Operations / Process Management / Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Quality governance, root cause analysis, change impact assessment, process documentation, stakeholder management, data analysis, regulated environment experience, training enablement
Preferred skills
Business transformation, process redesign, AML/Payments/Risk domain knowledge
Technologies
Dashboards, performance metrics, process mapping tools
Responsibilities
Own the quality framework ensuring alignment with policies and regulatory requirements; Monitor quality KPIs and define corrective actions; Act as primary owner for impact assessment of process or volume changes; Maintain and evolve process documentation and SOPs; Identify training needs and partner with trainers to define learning paths
Seniority
Senior, hands-on IC
