Senior Manager, QA & Analytic Engineer (Contract till 31st Dec 2028)
[What the role is]
The Health Promotion Board’s vision is to make Singapore a nation of healthier people. You will be a part of HPB’s Youth Preventive Service Group, which strives to advance health promotion efforts in the school and out - of school settings to provide health promotion programs in addition to the child & youth health and dental services to reduce Singapore’s burden of diseases
About The Role
You'll be a key member of the Child & Youth Programme & Partnership – Digital Enablement & Analytics team, sitting at the intersection of AI quality assurance and data analytics. Your work will directly shape the quality, safety, and trustworthiness of a Parent Engagement Digital Assistant — an AI-powered tool reaching parents across channels — while also driving the team's broader data and dashboard strategy.
This is a dual-function role: part QA Tester and AI Evaluator, part Data Analyst. You'll own the end-to-end testing lifecycle of a live AI product, evaluate emerging agentic AI tools for potential adoption, and translate conversation data into insights that drive continuous improvement.
[What you will be working on]
What You'll Do
AI Quality Assurance
What An Ideal Candidate Looks Like
We are looking for a dynamic and independent individual who is comfortable working in a fast-moving digital product environment. You should be analytical, curious about AI-enabled solutions, and able to balance technical quality with user needs, safety, and public-sector considerations.
Candidates should preferably have at least 5 years of relevant experience in quality assurance, software testing, data analysis, digital product operations, or related fields. Experience with conversational AI, digital assistants, chatbots, or AI-enabled products would be advantageous.
You should also possess:
Contract till 31st December 2028.
The Health Promotion Board’s vision is to make Singapore a nation of healthier people. You will be a part of HPB’s Youth Preventive Service Group, which strives to advance health promotion efforts in the school and out - of school settings to provide health promotion programs in addition to the child & youth health and dental services to reduce Singapore’s burden of diseases
About The Role
You'll be a key member of the Child & Youth Programme & Partnership – Digital Enablement & Analytics team, sitting at the intersection of AI quality assurance and data analytics. Your work will directly shape the quality, safety, and trustworthiness of a Parent Engagement Digital Assistant — an AI-powered tool reaching parents across channels — while also driving the team's broader data and dashboard strategy.
This is a dual-function role: part QA Tester and AI Evaluator, part Data Analyst. You'll own the end-to-end testing lifecycle of a live AI product, evaluate emerging agentic AI tools for potential adoption, and translate conversation data into insights that drive continuous improvement.
[What you will be working on]
What You'll Do
AI Quality Assurance
- Design and execute structured test cases covering accuracy, tone, safety, and data privacy. This includes simulating edge cases, harmful queries, and abuse attempts.
- Perform full regression testing after every prompt update, model change, or deployment. You will own the go/no-go sign-off before every release.
- Independently research and assess external agentic AI tools using a structured scoring framework across accuracy, safety, cost, and integration feasibility,
- Produce clear recommendation reports for the product and leadership team.
- Verify consistent AI behaviour, formatting, and response quality across various identified channels and test the embeddable chat widget across browsers and devices.
- Analyse conversation logs to surface patterns, build and maintain live performance dashboards, and conduct user behaviour analysis by platform.
What An Ideal Candidate Looks Like
We are looking for a dynamic and independent individual who is comfortable working in a fast-moving digital product environment. You should be analytical, curious about AI-enabled solutions, and able to balance technical quality with user needs, safety, and public-sector considerations.
Candidates should preferably have at least 5 years of relevant experience in quality assurance, software testing, data analysis, digital product operations, or related fields. Experience with conversational AI, digital assistants, chatbots, or AI-enabled products would be advantageous.
You should also possess:
- Strong analytical and problem-solving skills, with the ability to assess issues systematically and recommend practical improvements.
- Experience in designing test cases, conducting user acceptance testing, regression testing, or quality assurance for digital products.
- Strong awareness of accuracy, bias, safety, and data privacy in AI — particularly in contexts where misinformation can directly affect families and children — is essential.
- Advanced proficiency in at least one analytical tool such as Python, SQL, Power BI, Tableau, or equivalent tools.
- Good written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
- Strong stakeholder management skills, with the ability to work across teams, vendors, and internal stakeholders.
- Ability to manage multiple workstreams, adapt to changing priorities, and deliver within tight timelines.
- Resourcefulness, sound judgement, and attention to detail, especially when working on products that may impact parents, children, and youth.
Contract till 31st December 2028.
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