Applications Engineer
Core
Provide technical support, training, and documentation for neuroscience research instrumentation and software.
Role type
Applications Engineer (Technical Support)
Builds
Neuroscience research instrumentation and software
Domain
Neuroscience research / Instrumentation
Deliverable
client delivery | dashboards & analysis
Required skills
Technical writing, MATLAB, Python, digital signal processing, mathematics, equipment installation, experiment design, product demonstration, warranty repair, CRM management, software/hardware troubleshooting
Preferred skills
Research lab experience, technical writing, customer-focused mindset
Technologies
CRM, Excel, MATLAB, Python
Responsibilities
Provide written, verbal, and remote technical support; assist with equipment installation and experiment design; deliver on-site training and product demonstrations; conduct technical consultations; assist with final product testing; handle warranty repairs; develop technical documentation and diagrams; maintain support cases in CRM; support new product testing and issue resolution.
Seniority
Entry-level to Mid-level, hands-on IC