Customer Service Representative
Core
Provide exceptional customer service and administrative support to internal and external customers for C.R. Laurence products.
Role type
Customer Service Representative
Builds
Customer relationships and order fulfillment
Domain
Building materials and architectural glass (via careerplan.io/jobs/4424087009-customer-service-representative-at-oldcastlebuildingenvelope)
Deliverable
client delivery
Required skills
order processing, payment handling, customer database management, multi-line telephone support, face-to-face customer interaction, conflict resolution, time management, prioritization, basic math
Preferred skills
critical thinking, independent thinking, adaptability
Technologies
multi-line telephone system, customer database
Responsibilities
Process over-the-counter, phoned, faxed, and e-mailed orders; receive and process payments; answer multi-line telephone; manage customer database and records; handle face-to-face customer interactions; resolve customer inquiries and complaints professionally.