High Intensity Case Manager (RISE Guide)
Core
Provide intensive post-discharge management and transitions of care for individuals with serious mental illness (SMI) and/or substance use disorder (SUD), ensuring stability and avoiding sentinel events.
Role type
Senior IC peer recovery specialist (high-intensity case management)
Builds
Hybrid support (in-person and virtual) for high-acuity individuals to achieve behavioral and physical wellness
Domain
Behavioral health / Mental health / Substance use disorder
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lived experience with SMI and/or SUD, Two years demonstrated recovery time, De-escalation techniques training or willingness, Valid driver's license, Comfort working in community settings (homes, hospitals, streets)
Preferred skills
Certified Case Manager (CCM) certification, Experience with direct in-person engagement for SMI/SUD, Recovery education and coaching expertise, Trauma-informed approaches, Familiarity with criminal justice system
Technologies
Smart phones, email, messaging services, apps
Responsibilities
Provide intensive post-discharge management and transitions of care, Coordinate and support Substance Use Disorder treatment plans, Navigate systemic barriers for care access, Actively problem solve social challenges like housing and transportation, Participate in daily huddles and regular IPRs, Maintain engagement and build trusting relationships, Support individuals in avoiding sentinel traumatic events
Seniority
Mid-level, hands-on IC
