Senior Manager, ITSM Audit
Core
End-to-end delivery of audit, regulatory, and self-identified issues across IT Service Management (ITSM) domains including Incident, Problem, Change, Configuration, Release, and IT Asset Management.
Role type
Senior Manager, ITSM Audit & Regulatory Deliverables
Builds
Audit remediation packages and regulatory compliance evidence for ITSM domains
Domain
Banking / IT Service Management / Regulatory Compliance
Deliverable
client delivery
Required skills
Program management, audit remediation, regulatory delivery, managing audits, audit lifecycles, evidence standards, validation processes, regulatory reporting, external advisor coordination
Preferred skills
PMP, PgMP, SAFe certifications, executive presence, ambiguity management
Technologies
CMDB, ITAM, MAPs, IQA/IA validation tools
Responsibilities
Own integrated ITSM audit delivery portfolio, manage issues from MAP creation through final closure, maintain audit defensible issue status, partner with stakeholders to translate findings into execution plans, proactively manage high-risk US Nexus issues, drive timely remediation of rejected items, enable coordination between ITSM/ITAM/Audit/Risk teams, prepare executive status reporting, run structured governance forums, standardize audit delivery practices, identify recurring audit themes, reduce audit churn, support transition to sustainable BAU ownership
Seniority
Senior Manager, hands-on program leadership