Fleet Supervisor - 2nd Shift
Core
Manage day-to-day operations of the AAA Fleet Office, supervise drivers and dispatch staff, and ensure roadside assistance coverage for members.
Role type
Fleet Supervisor (2nd Shift)
Builds
Roadside assistance services and towing operations for AAA members
Domain
Automotive services / Roadside assistance
Deliverable
client delivery
Required skills
fleet operations management, driver supervision, dispatch coordination, customer service, safety compliance, claims investigation, budget administration, performance management
Preferred skills
automotive or dispatch environment experience, leadership experience, towing certification, battery warranty training
Technologies
RA Call Receiving and Dispatching system
Responsibilities
Supervise assigned Club Fleet Associates and operations efficiently; ensure staffing levels, performance and sales goals are met; deliver extraordinary customer service to AAA members; utilize the RA Call Receiving and Dispatching system to monitor facility performance; supervise driver activities, provide coaching and training; ensure vehicles are maintained in safe operating condition; investigate and resolve claims including service delays and mechanical repairs; handle difficult or escalated customer situations; coordinate with RA Dispatch and Training; oversee accounts payable & receivable functions; implement and assist with the development of the Fleet Services work plan; respond to Roadside Assistance service requests and provide emergency services or towing; perform repairs, preventive and routine maintenance tasks.
Seniority
Mid-level Supervisor