Bilingual (Spanish) Care Guide
Core
First point of contact for new members, conducting virtual welcome visits, assessing needs, and onboarding expectant mothers into a maternity care support program.
Role type
Bilingual Care Guide (Entry-level IC)
Builds
Member onboarding and initial care assessment for expectant mothers
Domain
Healthcare / Maternity Care / Social Determinants of Health
Deliverable
client delivery
Required skills
Bilingual proficiency (English/Spanish), patient onboarding, member engagement, healthcare navigation, CRM usage, virtual communication
Preferred skills
Experience with Medicaid populations
Technologies
Athena, Acuity, Spruce, EHRs, MacOS
Responsibilities
Conduct comprehensive virtual Welcome Visits to assess baseline needs and educate members on services; Coordinate handoffs to Maternity Navigators and clinical specialists; Maintain rigorous data accuracy by logging interactions and tracking onboarding progress.
Seniority
Entry-level, hands-on IC