Advanced Technical Support Specialist
Core
Provide advanced technical assistance, troubleshooting, and resolution for complex issues involving gas engines and power generation systems across the Americas.
Role type
Senior IC technical support specialist (gas engines & power generation)
Builds
Reliable equipment performance and operational continuity for customers and field teams
Domain
Industrial power generation / Gas engines
Deliverable
physical/clinical work
Required skills
Gas engine systems knowledge, troubleshooting, root cause analysis, mechanical failure analysis, diagnostic tools, PLCs, commissioning support, travel readiness
Preferred skills
Commissioning training certification, remote monitoring systems proficiency
Technologies
Programmable logic controllers (PLCs), remote monitoring systems, digital service platforms
Responsibilities
Manage technical cases from initial contact through resolution; Coordinate field technician dispatch and debriefings; Deliver first-, second-, and third-level troubleshooting support; Support commissioning, startup, and minor maintenance; Provide technical assistance for generators and low/medium-voltage systems; Track and resolve technical issues during repairs and upgrades.
Seniority
Senior, hands-on IC