Customer Service Team Leader
Core
Lead daily operations of a customer service team for a local council, ensuring smooth service delivery and resolving complex community enquiries across multiple channels.
Role type
Customer Service Team Leader
Builds
Customer service operations and community experience
Domain
Local government / Public sector
Deliverable
dashboards & analysis
Required skills
Team supervision, roster management, complex enquiry resolution, complaint management, stakeholder collaboration, policy adherence
Preferred skills
Local government experience
Responsibilities
Supervise Customer Service Officers and oversee daily service delivery, Provide guidance and support to the team including resolving complex enquiries, Coordinate and manage team rosters, Work with internal stakeholders to improve communication, Support a customer-focused culture and ensure efficient enquiry resolution