Solutions Analyst II
Core
Process customer and internal service requests, estimate effort, and produce Statements of Work and proposals for enterprise software engagements.
Role type
Solutions Analyst (Professional Services)
Builds
Service Requests, Statements of Work, Quotes, and Proposals for packaging, printing, and manufacturing clients.
Domain
Enterprise software for packaging, printing, and manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Spreadsheet calculations, AI tool verification, Salesforce, DocuSign, technical risk identification, change request processing, stakeholder communication
Preferred skills
AI concepts, time management, multi-tasking
Technologies
Salesforce, DocuSign, Microsoft Office, AI tools
Responsibilities
Monitor and process new service requests; gather and document customer requirements and effort estimates; create Service Requests and Statements of Work; manage change requests and flag budget/timeline impacts; coordinate custom development requests; maintain accurate records and produce periodic reports.
Seniority
Individual Contributor