Robot Support Associate
Core
Monitor a fleet of autonomous fulfillment robots in real-time, resolve hardware/software errors, and ensure optimal flow across the facility.
Role type
Operations associate for autonomous robot fleet
Builds
Autonomous supply chain fulfillment operations
Domain
Robotics / Logistics / Warehousing
Required skills
Fleet monitoring, hardware diagnostics, software troubleshooting, root cause analysis, safety protocol enforcement, data logging, stakeholder collaboration
Preferred skills
Experience in automated warehouse or technical operations, knowledge of WMS systems, Google Suite proficiency
Technologies
Fleet management software, WMS, Google Suite
Responsibilities
Monitor fleet management interface for uninterrupted throughput; Track operational metrics and address bottlenecks; Respond to system alerts and physical robot faults; Perform physical and digital triage to recover stalled robots; Log detailed fault/bug reports; Partner with engineering to diagnose failures; Participate in root-cause analysis and testing; Enforce safety protocols on the grid and control mezzanine.
Seniority
Entry-level to Junior, hands-on IC
