Managed Services TechOps Lead
Core
Lead technology operations for 300+ global managed services clients, optimizing performance and delivery through AI-driven analytics and automation.
Role type
Senior Manager / Associate Director, Managed Services Technology Operations
Builds
Robust platforms and product engines for business innovation at scale
Domain
Professional Services / Managed Services / AI & Data Analytics
Deliverable
production ML models | product features | client delivery
Required skills
AI and machine learning frameworks, support engineering, cloud services, virtual networks/systems, financial management, change management, process development, stakeholder management
Preferred skills
ServiceNow, Agile/Scrum, DevOps/Application Managed Services, ITIL v3+, professional services industry experience
Technologies
AI platforms, cloud services, virtual networks, ServiceNow, AI-driven analytics
Responsibilities
Oversee operation and support for 300+ global managed services clients using AI-driven analytics; manage post-transition technology projects with AI-enhanced monitoring; lead process development and continuous improvement incorporating AI solutions; direct assessment, analysis, planning, and design of release packages; evaluate infrastructure integrity risks and implement change management enhancements; contribute to cost estimates and execute financial management duties; find ways to reduce costs and adopt AI technology solutions for automation.
Seniority
Senior Manager / Associate Director, hands-on leadership with strategic oversight