Technical Support / QA Specialist
Core
Investigate technical issues, support game launches, and ensure stable performance for slot games and online casino products.
Role type
Technical Support / QA Specialist
Builds
Slot games and online casino products
Domain
iGaming / Online Casino
Deliverable
production ML models | product features | dashboards & analysis
Required skills
defect investigation, bug reporting, log analysis, smoke/sanity testing, client-server architecture understanding, HTTP/HTTPS, SQL, REST APIs, Postman, ClickUp
Preferred skills
iGaming domain knowledge, casino/game provider integrations, Kibana, Grafana, Sentry, Datadog, microservices architecture
Responsibilities
Handle technical requests from clients and internal teams; Investigate, reproduce, and troubleshoot slot game issues; Analyze logs and game sessions; Verify game functionality on desktop and mobile; Create bug reports and verify fixes; Perform smoke/sanity testing after releases; Support production incident investigations; Track client-facing issues through resolution; Maintain troubleshooting documentation.
Seniority
Mid-level, hands-on IC