Professional Services Engagement Manager
Core
Lead end-to-end enterprise-wide customer deployment projects for identity security hardware and software, acting as a consultant to ensure successful Yubico rollouts.
Role type
Senior Professional Services Engagement Manager
Builds
Enterprise deployments of hardware-backed passkeys and identity security solutions
Domain
Cybersecurity, Identity and Access Management (IAM), Authentication
Required skills
Project management, Client consulting, Enterprise account management, Technical project management, Risk management, Workshop facilitation, Documentation, Strategic planning
Preferred skills
Identity verification (IdV), Multi-factor authentication, Single sign-on (SSO), Security protocols (FIDO2, WebAuthn, SAML, OpenID), Identity providers integration
Technologies
YubiKeys, FIDO2, WebAuthn, Smart Card/PIV, OTP, SAML, OpenID, ADFS, CTAP, X.509, Microsoft, Okta, Google, Duo, Ping, HYPR, Nametag
Responsibilities
Engage with enterprise customers to lead and manage end-to-end deployment projects; Act as a consultant to guide customers on optimization of rollout strategies; Support clients in planning and managing all phases of the project lifecycle; Translate customer requests into business value and provide feedback to internal product and engineering teams; Identify project risks and dependencies and recommend solutions; Conduct Operational Deployment workshops; Write custom deployment recommendations guides and white papers; Manage project documentation; Stay current on security protocols and industry trends.
Seniority
Senior, hands-on IC