Bilingual Technical Service Engineer
Core
Provide onsite and remote technical support, equipment installation, troubleshooting, maintenance, and customer-facing support for high-tech industry equipment.
Role type
Bilingual Technical Service Engineer (Field/Onsite)
Builds
Equipment setup, commissioning, testing, and performance verification for customers
Domain
High-tech manufacturing, industrial equipment, semiconductor, cleanroom environments
Deliverable
physical/clinical work
Required skills
mechanical aptitude, troubleshooting, root cause analysis, technical documentation, customer communication, English & Chinese fluency
Preferred skills
field engineering experience, semiconductor/high-tech manufacturing experience, equipment installation/maintenance experience
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
Responsibilities
Provide onsite and remote technical support to customers and internal teams; Support equipment installation, setup, commissioning, startup, and testing; Perform troubleshooting, inspections, preventive maintenance, and basic repairs; Diagnose equipment issues using technical drawings and manuals; Coordinate corrective actions with customers and suppliers; Prepare service reports and technical documentation; Support customer training and equipment handover.
Seniority
Individual Contributor, entry to mid-level