Communications & People Engagement Lead
Core
Strategic partner shaping organizational culture, driving employee engagement, and enabling change adoption across Global Customer Care Centers.
Role type
Senior IC Communications & People Engagement Lead
Builds
Integrated communication, engagement, culture, recognition, and change management strategies
Domain
Global Customer Care Centers (BPO/Contact Center)
Deliverable
product features
Required skills
Strategic communications, storytelling, change management, employee engagement, stakeholder management, content creation, data analysis
Preferred skills
Visual storytelling, video production, podcasting, employee listening, global team leadership
Technologies
Social platforms, collaboration tools, survey/pulse tools, digital campaign platforms
Responsibilities
Develop and execute integrated communications strategies aligned to business priorities; Create executive-level messaging, presentations, and town halls; Design and implement employee engagement and recognition programs; Lead change management workstreams and adoption plans; Act as a trusted advisor to senior leaders on culture and engagement.
Seniority
Senior, hands-on IC
