Federal Field Technician
Core
Provide hands-on technical support, troubleshooting, and maintenance for HP PCs, laptops, printers, and related technologies in mission-critical federal government environments.
Role type
Senior Field Technician (Infrastructure & Hardware)
Builds
HP technology solutions for federal government customers
Domain
Federal Government / IT Infrastructure
Required skills
Hardware troubleshooting, Operating systems (UNIX), Networking, Data center environments, Account management, ITIL knowledge, Leadership/Coaching
Preferred skills
TS/SCI with Polygraph Clearance, ITIL certification, Change management processes
Technologies
HP PCs, Laptops, Printers, UNIX, Networking infrastructure, Data center environments
Responsibilities
Diagnose complex technical issues across operating systems and networking infrastructure, Proactively monitor system performance and implement corrective action plans, Escalate critical issues to prevent unplanned outages, Mentor and coach new team members, Build strong long-term customer relationships, Work independently on highly complex assignments
Seniority
Senior, hands-on IC