Field Service Engineer 2 - Atlanta, GA OR Birmingham, AL
Core
On-site installation, repair, and maintenance of complex genomic sequencing instrumentation to ensure uptime and support customer operations.
Role type
Field Service Engineer (Hardware/Instrumentation)
Builds
Illumina sequencing platforms and related laboratory systems
Domain
Biotechnology / Genomics / Life Sciences
Deliverable
physical/clinical work
Required skills
Installation, repair, and maintenance of complex instrumentation; troubleshooting hardware/software issues; optical alignment; robotics operation; electrical/electronics knowledge; mechanical systems knowledge; Windows OS and networking; inventory management; data reporting and analysis
Preferred skills
Biotechnology or biomedical industry knowledge; military experience
Technologies
Illumina platforms; Windows OS; networking tools
Responsibilities
Perform on-site installation, upgrades, and repairs of Illumina instrumentation; troubleshoot complex customer-reported problems; monitor and prioritize tasks to maximize instrument uptime; complete post-repair validation runs; manage service parts inventory; run reports on instrument failures to proactively service equipment; lead meetings with site personnel to report performance metrics; escalate repairs and act as primary point of contact for escalations; provide onsite training to other engineers; partner with sustaining engineering teams.
Seniority
Mid-level, independent contributor