Grupo QuintoAndar | Analista de Reclame Aqui 2 S (Pleno)
Core
Strategic guardian of brand reputation managing high-volume, complex consumer complaints and conflicts across the real estate ecosystem.
Role type
Senior Customer Experience Analyst (Reputation Management)
Builds
Public responses and resolution strategies for consumer complaints
Domain
Real Estate / Consumer Rights / Reputation Management
Deliverable
client delivery
Required skills
High-volume complaint management, conflict resolution, multi-channel communication (phone, email, WhatsApp), SLA adherence, public response drafting
Preferred skills
Experience with Reclame Aqui platform, Procon, and Consumidor.gov
Responsibilities
Manage high-volume backlog of complaints on Reclame Aqui, Procon, and Consumidor.gov; Make immediate phone contact to resolve conflicts; Draft and publish strategic public responses; Meet productivity and SLA metrics
Seniority
Mid-level (Pleno), hands-on IC
