Principal Product Manager Us

## About the role Repairers are the demand engine of the Partly network—and this role owns their entire experience on it. That experience spans a lot of ground. Today, repairers navigate fragmented tools, manual processes, and disconnected workflows across estimating, procurement, and invoice reconciliation. They're under constant time pressure, often aren't highly technical, and operate within rules defined by the insurers funding the work. The gap between how this works today and how it could work—with Partly as the connective tissue—is exactly what this role exists to close. As Principal/Staff Product Manager, Repairer Experience, you'll own the end-to-end product experience for repairers across all of Partly's markets: the Repair App, Mobile App, and the integration surfaces that connect Partly to the broader repair ecosystem. More than owning interfaces, you'll be accountable for the total value repairers get from Partly—and for the adoption, engagement, and automation outcomes that prove it. This is a full-ownership role. You're the single accountable owner for how well Partly works for repairers—from the moment they onboard to the moment a repair order is complete. The core challenge is progressive automation. Partly's long-term value isn't delivering a better UI for the same manual work—it's eliminating the manual work altogether. Your job is to design the path from today's workflows to AI-powered experiences that automate more over time, earning trust incrementally at every step. You'll be joining at an inflection point. AI-assisted development and agentic workflows are dramatically compressing product discovery and delivery cycles. The best PMs we know aren't waiting for engineering capacity to test an idea—they build rapid prototypes themselves, deploy them, read the signals, and make decisions within days. We're looking for someone who's already working this way—or actively building toward it. ## What you'll own - End-to-End Repairer Experience - Own the complete repair workflow across every repairer persona—estimators, parts managers, and accounting teams—and every Partly surface, including the Repair App, Mobile App, and future interfaces. - Key metrics: NPS, time-to-value, time spent per repair order, task completion rate. - Repairer-Side Automation - Define the product strategy for progressively automating estimating, procurement, and reconciliation through AI-powered recommendations, agent-driven actions, and intelligent defaults. - Key metrics: Automation rate by workflow stage, manual touchpoints per order, operational time saved per repair order. - Product-Led Growth - Own onboarding, activation, and ongoing engagement as product design problems. Build incentive systems that encourage repairers to bring their preferred suppliers onto the network. - Key metrics: Activation rate, weekly active repairers, repair orders per active repairer, repairer-driven supplier adoption. - Integration Experience - Own the quality and consistency of Partly's integrations with Body Shop Management Systems, estimating platforms, and other repair shop tools. A poor integration experience is a poor Partly experience. - Key metrics: Integration reliability, cross-system task completion rate, reported repairer friction. - Intelligence, Reporting & Auditability - Own dashboards, operational reporting, and audit trails that help repairers make better decisions and demonstrate compliance to insurers. - Key metrics: Dashboard adoption, audit trail completeness, insurer acceptance rate. ## What you'll do - Own your product, end-to-end - Define and evolve the product vision, strategy, and roadmap aligned with company priorities. - Continuously evaluate and improve product-market fit across global markets, from enterprise fleet operators to independent repair shops. - Own key product and PLG metrics, using them to guide every decision. - Lead go-to-market alignment, including packaging, positioning, and rollout strategy. - Serve as the single accountable owner for successes, failures, and everything in between. - Stay close to customers - Spend time wi