Support Partner (Case Manager)
Core
Empower older people to self-manage their aged care services by building trusted relationships, completing assessments, and tailoring support plans.
Role type
Senior Case Manager (Aged Care)
Builds
Personalized support plans and care budgets for Home Care Package customers
Domain
Aged care / Healthtech
Deliverable
client delivery
Required skills
Case management, aged care knowledge, budget management, risk assessment, consultative selling, relationship building, care plan development
Preferred skills
Google Suite, Salesforce, contact centre platforms
Responsibilities
Managing a caseload of Home Care Package customers, guiding customers to use the self-management platform, creating and reviewing care budgets, monitoring funding usage, responding to changes in customer needs, handling customer communications, collaborating with clinical and onboarding teams
Seniority
Mid-Senior, hands-on IC
