Business Support Analyst
Core
Managing user access, identity, and business support for client applications, including account lifecycle management, access rights assignment, and IT helpdesk coordination.
Role type
Business Support Analyst (IAM focus)
Builds
User access controls and identity management workflows for client applications
Domain
IT Services / Identity and Access Management (IAM)
Deliverable
client delivery
Required skills
ServiceNow, Active Directory, Microsoft Office 365, user account management, access rights management, log analysis, project participation, software installation assistance
Preferred skills
systematic thinking, autonomous work, logical thinking, ability to travel
Technologies
ServiceNow, Active Directory, Microsoft Office 365
Responsibilities
Test requirements for new business implementations, identify automation opportunities, manage projects related to business application needs, identify technical errors to improve performance, assist in software installations and configurations, participate in workshops regarding business activities, perform asset management control, review user identities and perform corrective/preventive actions, manage user accounts (create, modify, deactivate), monitor and analyze IAM logs for security issues, assign and revoke access rights, ensure compliance with security standards, link external IT helpdesk to local business needs, monitor external IT Helpdesk activity
Seniority
Junior, hands-on IC