Field Technical Support Representative
Core
Onsite hardware support and repair for HP Print and Graphics Hardware and Personal Computers at customer sites.
Role type
Field Technical Support Representative (Hardware)
Builds
Post-sales service delivery for Enterprise to SMB customers
Domain
IT Hardware Support / Printing & Personal Systems
Required skills
Hardware troubleshooting, System diagnostics, Installation and repair, Networking basics, Operating systems knowledge, Customer relationship management, Time management, Problem-solving, Reporting, Physical lifting (50 lbs)
Preferred skills
Vocational/Diploma/Associate Degree in technical field, Valid driver's license, Experience with volume products, Ability to work under pressure
Technologies
Printers, MFPs, Laptops, Desktops, Workstations, Graphics print products, Peripherals, Networking components, Operating Systems
Responsibilities
Repair printers and MFPs on-site, Install and configure hardware and software, Run diagnostics and support account managers, Interact with customers to ensure satisfaction, Handle customer-relation problems and escalate issues, Perform maintenance and repairs on customer equipment, Provide software service and post-sales support, Solve technical problems on assigned platforms, Use proactive monitoring tools, Provide direct post-sales systems technical support to end users
Seniority
Mid-level, hands-on IC