Technical Escalation Engineer (Third Shift)
Core
Monitor and maintain the health, performance, and availability of a fleet of installed data platform clusters in a 24/7 network operations center environment. (via careerplan.io/jobs/43-001-D1-F61-technical-escalation-engineer-third-shift)
Role type
Technical Escalation Engineer (NOC)
Builds
Enterprise data platform infrastructure for AI training, inference, and real-time analysis
Domain
Data Infrastructure / AI Systems
Deliverable
production ML models
Required skills
Network monitoring, incident management, troubleshooting, Root Cause Analysis, SOP adherence, shift-based operations
Preferred skills
NOC Operator experience, networking protocols (TCP/IP, SNMP, DHCP, DNS), hands-on platform training
Technologies
VAST Data Platform, internal monitoring tools, incident tracking systems
Responsibilities
Monitor clusters for issues, respond to alerts and incidents, perform initial diagnosis and escalate complex problems, document incidents and resolutions, collaborate with Support/R&D/Account teams, conduct routine audits, assist with infrastructure changes, provide customer service during incidents
Seniority
Individual Contributor, operational level
