Instructor & Customer Success Manager
Core
Lead, develop, and mentor a team of customer training professionals and UAV instructors to deliver classroom, simulator, and flight training for Shield AI's defense systems.
Role type
Senior Instructional Leader & Customer Success Manager (UAV/Defense)
Builds
Training programs, curricula, and operational readiness for defense customers
Domain
Defense technology / Unmanned Aerial Systems (UAS)
Required skills
Team leadership, instructional design, curriculum development, flight training operations, stakeholder management, international travel, technical communication, problem-solving, cross-functional collaboration, program metrics management
Preferred skills
UAS pilot-in-command experience, content-authoring tools, learning management systems, defense sector experience, tactical field experience, cultural adaptability