Senior Solutions Engineer (US / Canada)

## About the role Zenskar is growing fast, and this role sits at the heart of it — helping customers realize real value on a motion that's already working, alongside a sharp, ambitious team. You'll be the voice of the customer internally, partnering with Sales, Product, and Engineering to solve complex customer problems, not just explain features. You'll bring genuine finance domain credibility: you can hold thoughtful, credible conversations with controllers and finance leaders on revenue recognition, billing complexity, and close cycles, and connect those discussions back to product value. ## What You'll Do ### Solutioning - Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately - Translate complex business requirements into clear, structured Zenskar workflows - Design solutions for complex billing, rev rec, and reporting processes — focused on outcomes, not features ### Pre-sales & technical discovery - Partner with Sales on live demos, sandbox setups, and RFP responses - Run discovery conversations with CFOs, CTOs, controllers, VPs of Finance, and senior stakeholders, connecting their needs to Zenskar's capabilities - Build and maintain demo environments that reflect real-world enterprise use cases, and contribute meaningfully to enterprise deal outcomes ### Internal coordination & escalation - Act as the voice of the customer internally, sharing structured insights with Product and Engineering - Create clean handoff documentation when transitioning deals or use cases - Raise and follow through on time-sensitive issues so momentum is never lost ### Documentation & enablement - Create customer-specific solution documentation and onboarding references - Contribute to internal knowledge bases, enablement material, and product docs - Communicate clearly — simple enough for a CXO, precise enough for technical teams ## What We're Looking For ### Required - 6–10 years in Solutions Engineering, Pre-Sales, or Technical Consulting - CPA or equivalent practitioner background in accounting, audit, financial operations, or ERP consulting - Hands-on experience running revenue recognition in Excel and/or ERP software - Deep familiarity with the finance function — how controllers operate and what they care about (close cycles, rev rec, AR hygiene) — and the ability to speak their language without a translator - Comfort supporting $75k+ deal cycles and multi-stakeholder buying processes - Experience supporting customers across global markets, especially North America - Strong communication and demo skills: you can explain the why behind a solution, not just the how - Conceptual understanding of software/AI architecture and APIs, with the ability to reason through workflows and usage issues - Strong analytical thinking and a structured approach to problem-solving - High ownership, curiosity, and comfort in fast-moving environments - Comfortable working from 7:30am local time. - Authorized to work in the US or Canada ### Nice to have - Hands-on experience with billing or order-to-cash workflows, as a practitioner or implementer - Proven track record owning implementation outcomes end-to-end, accountable for go-live quality and timeline - Prior experience at a fintech, billing, ERP, or RevOps SaaS company — NetSuite, Salesforce Billing, Zuora, Chargebee, or Recurly experience is directly relevant