AI Engineer at Nephew
Core
Building an AI agent that automates administrative tasks (SMS handling, inbox management, bookings, invoicing) for small business owners.
Role type
Senior IC AI Engineer (Agentic Systems)
Builds
An autonomous agent runtime, composable behavior skills, evaluation/observability layers, and third-party integrations.
Domain
SaaS for small businesses / Agentic AI / LLM Operations
Deliverable
production ML models | product features
Required skills
Agentic coding, LLM runtime architecture, skill authoring, evaluation & observability, API integration, debugging production traces
Preferred skills
Experience with SMS/web/email/voice surfaces, rapid iteration on live owner data
Technologies
LLMs, SMS APIs, Webhooks, Production tracing systems
Responsibilities
Build the agent runtime that executes tasks and self-verifies; Author composable skills for specific workflows; Build eval and observability layers to catch regressions; Ship integrations connecting Nephew to external tools
Seniority
Senior, hands-on IC