Senior AI Engineer - Agentic
Core
Design and deliver software for an AI Agent platform that autonomously interacts with customers across voice, SMS, and chat to manage complex interactions and drive business outcomes for local businesses.
Role type
Senior AI Engineer (Agentic Systems)
Builds
High-volume, real-time conversational workflows and multi-turn, cross-channel customer interaction systems.
Domain
AI Agents / Local Business Services
Deliverable
production ML models | product features | infrastructure
Required skills
Distributed systems design, API/service implementation, full lifecycle ownership (architecture to deployment), rapid prototyping, observability and monitoring, cross-functional collaboration
Preferred skills
LLM behavior evaluation (accuracy, safety, reliability, cost), prompt design and context engineering, agent frameworks (LangGraph, CrewAI, AutoGen), fine-tuning and data curation
Technologies
Go, Python, Elixir, LangGraph, CrewAI, AutoGen
Responsibilities
Build and scale the AI Agent platform for high-volume real-time workflows; Design and implement APIs and infrastructure for multi-turn cross-channel interactions; Own the full lifecycle from architecture to deployment and reliability; Prototype rapidly and iterate with live interaction data; Implement observability and monitoring for agent accuracy and latency; Collaborate with product and ML teams to deliver end-to-end features
Seniority
Senior, hands-on IC