Community Manager

## About the Role Gradely is looking for a Community Manager who lives and breathes community engagement. You'll manage our internal parent communities, nurture genuine relationships, and also represent Gradely in external parent communities — from WhatsApp and Facebook groups to forums and events — to drive awareness, trust, and qualified leads. This role sits at the intersection of brand, sales, and customer success, and is perfect for someone who is naturally social, strategic, and passionate about parents and education. ## Responsibilities - Own and manage Gradely's parent communities across WhatsApp, Facebook Groups, and other platforms — keeping them active, warm, and valuable. - Create and share content within communities that educates, engages, and positions Gradely as the go-to learning platform for parents. - Identify, join, and actively participate in external parent communities (Facebook groups, forums, PTAs, etc.) to organically grow Gradely's reach. - Build authentic relationships with parents, community admins, and key influencers to drive word-of-mouth referrals. - Convert community engagement into qualified leads and hand off warm prospects to the sales team. - Monitor community sentiment and flag key themes, questions, or feedback to the product and leadership teams. - Organise and coordinate community events, AMAs, webinars, and parent engagement activations. Track and report on community growth, engagement rates, and lead contribution metrics. ## Requirements - Naturally social, strategic, and passionate about parents and education. - Experience managing communities across WhatsApp, Facebook Groups, and other platforms. - Ability to create and share content that educates, engages, and positions Gradely as the go-to learning platform for parents. - Skills in identifying, joining, and actively participating in external parent communities (Facebook groups, forums, PTAs, etc.) to organically grow Gradely's reach. - Ability to build authentic relationships with parents, community admins, and key influencers to drive word-of-mouth referrals. - Experience converting community engagement into qualified leads and handing off warm prospects to the sales team. - Skills in monitoring community sentiment and flagging key themes, questions, or feedback to the product and leadership teams. - Experience organising and coordinating community events, AMAs, webinars, and parent engagement activations. - Ability to track and report on community growth, engagement rates, and lead contribution metrics. ## What We Offer - An opportunity to sit at the intersection of brand, sales, and customer success. - A role perfect for someone who is naturally social, strategic, and passionate about parents and education. ## About the Company Gradely is a go-to learning platform for parents.