Onsite Administrator Level II (Printer Technician) - Falls Church, VA
Core
Advanced troubleshooting, repair, installation, configuration, and optimization of enterprise printing environments and multifunction devices.
Role type
Senior IC printer technician
Builds
Reliable enterprise print infrastructure and fleet deployments
Domain
IT Hardware / Printing
Deliverable
physical/clinical work
Required skills
Printer hardware repair, Network printing protocols (TCP/IP, DNS, DHCP, SNMP), Print server configuration, Root cause analysis, Fleet assessment, SLA management
Preferred skills
Managed Print Services (MPS) experience, Microsoft Active Directory/Group Policy, Print Manufacturer certifications, CompTIA A+/Network+
Technologies
Print servers, Print queues, Firmware, Imaging units, Formatter boards, Active Directory
Responsibilities
Diagnose and resolve complex hardware failures and connectivity issues; Perform major repairs and component replacements; Configure and troubleshoot network printing environments; Manage escalated service tickets; Provide technical guidance and training to junior technicians; Maintain accurate service documentation and root cause analysis reports.